Frequently Asked Questions

We're based in Snodland, Kent, and cover 36 towns and villages across the surrounding area, including Rochester, Chatham, Gillingham, Strood, Maidstone, Aylesford, West Malling and the villages in between. If you're not sure whether we cover your area, just get in touch.

Yes, we offer a 24/7 emergency callout for plumbing issues that can't wait, such as burst pipes and major leaks, across our Snodland and Kent coverage area.

Yes, we provide free, no-obligation quotes for all our plumbing and drainage work, whether it's a small repair or a larger job.

The quickest way to reach us is via the contact form on this site, or by emailing us directly. We don't currently have a phone number listed here — use the form or email and we'll get back to you.

Yes, we cover the full range of plumbing services — from general plumbing and bathroom work to leak detection and pipe repairs — as well as drainage services including blocked drain clearance, CCTV drain surveys, drain jetting and drain relining.

Yes, Castle Plumbing & Drainage is part of Castle Heating Kent Ltd, an established local business based in Snodland.

We take on both residential plumbing and drainage work and light commercial jobs across our Kent coverage area.

If it's safe to do so, turn off your stopcock to stop the water flow and switch off any nearby electrics, then contact us straight away via the contact form or email so we can advise and get to work.